SalesGenius offers additional support packages based on your company needs.
Standard Support provides technical issue resolution and is automatically included with a SalesGenius subscription . This package is sufficient for smaller, less complex SalesGenius implementations and provides access to support forums and case-based support.
Extended Support offers significantly faster response times compared to standard support, unlimited case management and telephone access to support staff. This package is available to SalesGenius customers for an additional fee and is included with SalesGeniusPro and MarketingGenius paid subscriptions.
Premium Support offers SalesGenius's highest level of support, including access to our in-house experts 24 x 5 for P-1 issues. This is the best choice when SalesGenius is considered a mission critical application or for global sales deployments.
|Standard Support||Extended Support||Premium Support|